Privacy Policy

01

Who we are

Into Spain provides relocation, visa, residency, registration and administrative services for people moving to and living in Spain.

For the purposes of this Privacy Policy, references to “Into Spain”, “we”, “us” or “our” refer to the organisation responsible for the Into Spain website and the services provided through it.

02

Information we may collect

The information we collect depends on how you interact with Into Spain and which services you request.

03

How we collect information

Personal information may be collected directly from you when you:

• Complete a website enquiry form.
• Request or book a consultation.
• Contact us by email, telephone or WhatsApp.
• Speak with a member of the Into Spain team.
• Provide documents or information required for a service.
• Use or browse the Into Spain website.

We may also receive information from third parties where this is necessary to provide a service or where you have authorised the third party to provide information to us.

04

How we use your information

We may use personal information for purposes such as:

• Responding to enquiries.
• Reviewing consultation requests.
• Confirming appointments.
• Providing requested services.
• Communicating with clients about ongoing work.
• Managing records and administration.
• Processing or arranging payments where applicable.
• Operating, maintaining and improving our website.
• Understanding website usage and performance.
• Protecting our website and services from misuse or fraud.
• Meeting legal, regulatory or accounting requirements.

We do not intend to sell personal information to unrelated organisations.

05

Legal basis for using information

Where data protection law requires us to identify a legal basis for processing personal information, the appropriate basis will depend on the purpose for which the information is being used.

Contract

We may process information where this is necessary to take steps at your request before entering into an agreement or to provide a service under an agreement with you.

Legitimate interests

We may process information where reasonably necessary for our legitimate business interests, such as responding to enquiries, managing our services, securing our systems and improving our website, provided those interests are not overridden by your applicable rights.

Legal obligations

We may process information where necessary to comply with legal, tax, accounting or regulatory requirements.

Consent

Where consent is the appropriate legal basis, you may withdraw that consent subject to applicable law.

06

Sharing personal information

We may share personal information with service providers or professional advisers where this is reasonably necessary to operate Into Spain or provide a service.

These may include, where relevant:

• Website and hosting providers.
• Email and communications providers.
• Payment providers.
• Cloud and document storage providers.
• Analytics and technology providers.
• Professional advisers.
• Authorities or organisations where disclosure is legally required.

We aim to limit information shared with third parties to what is reasonably necessary for the relevant purpose.

07

Google services and website analytics

The Into Spain website may use Google services, including services connected through Google Site Kit, to understand website performance and visitor activity.

Depending on the Google services enabled, technical information may include pages viewed, website interactions, device information, browser information, approximate location and referral information.

Google processes information under its own terms and privacy arrangements.

08

How long we keep information

We aim to retain personal information only for as long as reasonably necessary for the purpose for which it was collected.

The appropriate retention period can depend on the type of information, whether you become a client, the nature of the service provided and any legal, accounting or regulatory requirements that apply.

Enquiries that do not result in an ongoing service may be retained for a reasonable period for administrative, record-keeping and follow-up purposes.

09

International data transfers

Some technology or service providers used by Into Spain may process or store information outside the country in which you are located.

Where applicable law requires safeguards for international transfers, appropriate mechanisms may be used by us or the relevant service provider.

10

Your data protection rights

Depending on the laws that apply to you, you may have rights relating to your personal information.

These rights are subject to applicable law and may not apply in every circumstance.

11

Protecting your information

Into Spain takes reasonable steps to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

No website, email system or electronic storage system can be guaranteed to be completely secure, but we aim to use appropriate technical and organisational measures based on the nature of the information being handled.

12

Cookies

The Into Spain website uses cookies and related technologies. Our cookie notice provides information about the choices available to visitors.

For more information, please read our Cookies Policy.

13

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, processes or applicable requirements.

Any revised version will be published on this page and the last updated date shown above will be changed.

14

Contact us about privacy

If you have a question about this Privacy Policy, how your information is handled or you wish to make a data protection request, please contact Into Spain.